PINEHURST – FirstHealth Hospice & Palliative Care has been named a 2018 Hospice Honors recipient by HEALTHCAREfirst, the leading provider of Web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.
“Hospice Honors is a landmark compilation of hospices that provide the best patient and caregiver experiences,” said J. Kevin Porter of HEALTHCAREfirst. “I am extremely proud of FirstHealth Hospice & Palliative Care for achieving this highest of honors and I congratulate them on their success.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2016 through September 2017. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.
“We are honored to be named a Hospice Honors provider for the second year in a row,” said Dan Barnes, D.O., president of FirstHealth Physician Group. “This national recognition speaks to the high level of service and patient care provided in our hospice programs.”
FirstHealth Hospice & Palliative Care is a not-for-profit hospice serving Moore and Montgomery counties and is the only hospice associated with FirstHealth of the Carolinas. As part of the FirstHealth of the Carolinas network, FirstHealth Hospice is a resource for the community in the areas of education, bereavement and adjustment to loss. Hospice serves patients in their homes, at the Hospice House, in nursing homes and in assisted living facilities. Other services include palliative care and grief counseling.
“This recognition is a reflection of the quality care our team provides on a daily basis,” said Tina Gibbs, director of FirstHealth Hospice & Palliative Care. “Our exceptional team is dedicated to offering quality, compassionate care.”
For more information on services provided by FirstHealth Hospice & Palliative Care, visit www.firsthealth.org/hospice or call (800) 213-3284.
HEALTHCAREfirst provides web-based technologies and services to improve business and clinical operations for over four thousand home health and hospice providers across the United States. Based in Springfield, MO and one of the fastest growing providers of its kind, the company provides agency and clinical management software, outsourced revenue cycle management services (billing, coding and OASIS Review), CAHPS surveys, and advanced analytics, in any combination. HEALTHCAREfirst’s breadth of solutions offers agencies a single source to improve patient care, create operational efficiencies, increase profitability, and simplify CMS compliance. With HEALTHCAREfirst, agencies can focus on patients instead of paperwork. For more information, please call (800) 841 – 6095 or visit the company’s website at www.healthcarefirst.com.