The N. C. Division of Motor Vehicles continues to implement projects to improve customer service, the latest being its “Q-Anywhere” project.
Q-Anywhere allows customers at driver license offices to check in by scanning a QR code and texting a short message to get and hold their place in line. Customers are then free to queue anywhere – they can wait their turn in their vehicle, or they can run other errands in the immediate area while they pass the time.
Customers are alerted via text to enter the lobby when staff is ready to serve them.
“We continue to work to improve customer service at our DMV offices across our great state,” DMV Commissioner Wayne Goodwin said. “This project frees people up to not have to wait in line at our offices, but rather, after scanning a QR code to check in, they can go to the bank across the street or grab a bite to eat while they wait for a text letting them know when we are ready to serve them.”
For customers without a cellphone, DMV is working to implement a mobile paging system like those used in the restaurant industry.
Q-Anywhere is up and running in just over half of the state’s 116 driver license offices. Remaining offices will be added in the coming weeks.
This project builds on previous DMV initiatives, including an ever-increasing number of services being offered online at MyNCDMV.gov and online appointment scheduling available at SkipTheLine.ncdot.gov.
“We encourage customers to skip the trip to the DMV and do their business online, if at all possible,” Goodwin said. “If you must come into a driver license office for service, please make an appointment well in advance. And finally, make sure you bring all the needed documentation with you on appointment day.”
Summer is the DMV’s busiest time of year. In order to meet the increased demand across the state, DMV has hired more than 50 new driver license examiners, extended office hours at 25 locations, and added Saturday walk-in only hours at 16 locations.